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Our Services

As a Community Interest Company we support individuals, couples, and friendship groups, matching them with quality housing that meets their needs. .

Tenancy management
Repairs & Maintanence

  • Issuing and managing tenancy agreements

  • Rent setting and collection (with clear statements)

  • Support with rent arrears and financial hardship

  • Handling tenancy breaches and, if needed, legal processes

  • Responsive day-to-day repair service

  • 24/7 emergency repair service

  • Planned maintenance programs (e.g. kitchens, bathrooms, windows)

  • Safety checks (e.g. gas, electrical, fire alarms)

Tenant Support Services

  • Welfare and benefits advice (including Universal Credit and Housing Benefit)

  • Money management and debt support

  • Tenancy sustainment support for vulnerable tenants

  • Floating support for individuals with complex needs (mental health, substance misuse, etc.)

Resident engagement & Community Building

  • Tenant panels, forums, and feedback surveys

  • Community events and well-being programs

  • Support for resident-led projects and local initiatives

  • Communication via newsletters, meetings, and online platforms

Estate & Communal Area  management
Supported & Specialist Housing

  • Cleaning and maintenance of shared spaces (e.g. hallways, lifts, stairwells)

  • Grounds maintenance (grass cutting, tree care, landscaping)

  • Waste and bin management (including fly-tipping removal)

  • Regular health & safety and fire risk assessments

  • Extra care schemes for older or disabled residents

  • Supported living for people with additional needs

  • Coordination with social services and care providers

© 2025 Provident Housing Management

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